Privacy Policy

Data Controller

Sinclairs Cars Ltd

Weston Super Mare

Phone: 01934 806 807

Email: SinclairsCarsWeston@Gmail.Com

Data Controller: Mike Sinclair

Collected Personal Data

We may collect and process the following personal data when you use the Sinclairs Cars Passenger App and booking services:

1. Identity Information

Full name
Email address
Phone number

2. Booking Information

Pickup and drop-off addresses
Journey dates and times
Journey history
Number of passengers
Luggage details (if provided)
Special requests or notes

3. Location Data

Real-time location (with user permission)
Approximate location for driver matching and service availability

4. Device Information

IP address
Device type and model
Operating system version
App version

5. Payment Information (if payment features are enabled)

Payment method tokens processed by third-party providers
Billing information
Note: We do not store or have access to full card numbers.

6. Account Information

Login details (email and encrypted password)
Saved addresses (e.g., home, work)
Communication preferences

7. Communication Data

Messages or enquiries sent through the app or website
Customer support interactions
Feedback and reviews

8. Technical and Usage Data

App usage statistics
Activity logs
Error reports and crash data
Cookies and similar tracking technologies (website version)

Purpose of collecting data

We collect and process your personal data for the following purposes:

1. To Provide Taxi and Transport Services

Creating and managing your bookings
Allocating drivers and dispatching vehicles
Ensuring accurate pickup and drop-off information
Sending booking confirmations and journey updates

2. To Manage Your Customer Account

Allowing you to register, log in, and manage your profile
Saving your preferences and frequently used addresses
Displaying your booking history

3. To Communicate With You

Sending updates about your journey status
Contacting you regarding changes, delays, or driver arrival
Responding to enquiries or customer support requests

4. For Safety and Service Accuracy

Using location data to match you with the nearest available driver
Verifying addresses and improving pickup accuracy
Maintaining secure and reliable operation of the app

5. To Process Payments (if enabled)

Handling secure payment transactions through approved providers
Preventing fraud and ensuring payment security

6. To Improve Our Services

Monitoring app performance and fixing technical issues
Analysing usage to improve the booking experience
Updating features and ensuring the app runs smoothly

7. To Meet Legal and Regulatory Obligations

Maintaining records required by licensing authorities
Complying with transport and taxi regulations
Responding to legal requests if necessary